This is Banktech: we’re creative, agile, problem solvers, decision makers, disruptors and solutions focused.
For more than 30 years our people have worked on exciting and cutting-edge technology. From our early days rolling out Australia’s first independent ATM network to developing new payment processing capabilities and expanding into new cash management and digital solutions, what we achieve depends upon the skills of our people.
Looking for a technology role? We have roles for talented Software Developers, Product Managers, Support Engineers, Data Analysts, Network Engineers and Systems Administrators. We also employ technicians who build, maintain, and install devices.
Like working with customers? We have roles in training, sales, operations, help desk and field service.
We also have corporate roles in finance, marketing, human resources, compliance and strategy.
Banktech is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, disability or parental responsibilities. We consider all qualified applicants for roles, including applicants who are holders of temporary protection visas.
We are committed to an inclusive work environment and aim for a diverse workforce.
Current opportunities
Are you a technical person on the lookout for your next opportunity?
We’re seeking:
- Software Developers
- Support Engineers
- Product Manager
- Data Analysts
- Systems Administrators
If this sounds like you, please get in touch using the link below!
Browse current vacancies below
Head Office
Posted 1 month ago
Key Responsibilities:
- Engage with stakeholders to validate solutions, addressing any gaps or ambiguities in proposed designs and requirements.
- Prepare comprehensive documentation, including process flows and wireframes, to support project clarity and alignment.
- Create clear, detailed user stories with relevant acceptance criteria.
- Manage and refine the product backlog to ensure it aligns with project goals and priorities.
- Design and deliver solutions with a customer-first approach, ensuring all aspects of project or product design prioritize end-user needs.
- Conduct peer reviews and provide support to the team as needed to facilitate product progression and alignment with agile delivery standard.
- Two+ years of experience working within the software development industry or Software Development Lifecycle (SDLC), with a focus on managing and contributing to SDLC processes.
- Demonstrated ability to work effectively in a team environment to achieve milestone objectives and deliver high-quality results.
- Strong understanding of team roles, responsibilities, and workload management to ensure efficient project progression.
- Excellent written and verbal communication skills, with the ability to convey technical concepts to both technical and non-technical stakeholders.
- A solutions-oriented mindset with a passion for technology and delivering quality products that meet business needs.
- Strong analytical skills and attention to detail.
- Experience in ATM and POS certifications, with an understanding of industry standards and compliance requirements.
Job Features
Key Responsibilities: Engage with stakeholders to validate solutions, addressing any gaps or ambiguities in proposed designs and requirements. Prepare comprehensive documentation, including process fl...
Posted 1 month ago
Key Responsibilities:
- Service Delivery Metrics: Define, monitor, and review system availability and service delivery metrics, implementing performance improvement initiatives and ensuring compliance with industry standards.
- Team Leadership: Mentor and lead cross-functional teams to optimise processes and enhance customer satisfaction.
- Maintenance Management: Schedule and execute system maintenance outages to cause least disruption, coordinating closely with the Client Account Management team.
- Incident Management: Oversee the management of unplanned incidents, ensuring effective communication with clients and partners and timely service restoration.
- Root Cause Analysis: Collaborate with stakeholders to analyse services disruption and implement strategies to mitigate future risks.
- Performance Reporting: Analyse payment system performance data and provide actionable insights to stakeholders.
- Education: Relevant certifications in IT Service Management, Project Management, Lean, or Six Sigma will be highly regarded.
- Experience: Minimum of 5 years in the payments industry with a focus on managing Technology Services delivery.
- Technical Skills: Strong understanding of EFT Payments systems, payment processing technologies, and performance monitoring tools.
- Analytical Skills: Proven ability to analyse complex data sets and derive actionable strategies.
- Communication Skills: Excellent verbal and written communication abilities, adept at presenting information to various stakeholders.
- Leadership Experience: Demonstrated success in leading and managing cross-functional teams effectively.
- Strong organisational skills with meticulous attention to detail.
- Ability to thrive in a fast-paced, dynamic environment.
- Flexibility to adapt to changing priorities and demands.
Key Responsibilities: Service Delivery Metrics: Define, monitor, and review system availability and service delivery metrics, implementing performance improvement initiatives and ensuring compliance ...
Posted 3 months ago
ROLE PURPOSE
|
| KEY RESPONSIBILITIES |
| · Support client relationship processes through adoption of professional account management methodologies including regular planned reviews and closely monitoring client service delivery performance and managing project delivery requirements. · Co-ordinate with the relevant EFTEX teams in the delivery of all agreed services to clients · Support the retention, ongoing profitability and revenue maximisation of assigned clients · Undertake assigned administrative activities for clients, and ensuring the currency and accuracy of invoicing, quotations and other client related documentation, and record keeping. · Draft and maintain client specific Operations Manuals/ User Guides and training materials, from a templated library. · Pro-actively assess, develop and maintain client reporting which will assist the client to reconcile and manage their business and enhance the client relationship. · Assist in scheduling, preparation, attending and actively participating in client meetings. · Assisting in checking that all relevant compliance obligations from clients are being met, and assist in any non compliance aspects being identified, notified and addressed in a timely manner. |
| SKILLS /KNOWLEDGE /ABILITIES |
| · Good listening, written and verbal communication skills. · Enjoys working as part of a team, talking with people, actively listening and developing positive working relationships · Intermediate skills in Microsoft Excel, Word, PowerPoint · High level interpersonal effectiveness · Minimum of 2 years working in a customer facing environment. · Flexibility and adaptability · Attention to detail · Organisation and planning skills · Critical thinking, numerical and verbal reasoning |
| KEY PERFORMANCE INDICATORS |
| · Development of highly effective working relationships with various EFTEX colleagues and partners for client servicing, administration, project delivery and Helpdesk for day-to-day service provision. · Accurate and timely communication, ensuring there are no surprises. · Development of understanding of business to maximise productivity and head off challenges before they become problems · Understanding the roles of others and the challenges they are facing. · Accuracy and quality of work output · Customer payments and monthly invoicing completed by the due date. Prepared: September 2024 |
ROLE PURPOSE Responsible for the highly effective management of relationships, administrative and operational requirements of EFTEX clients and supporting the delivery of high levels of client satisfa...
Rose
Operations Administrator
Rose started her working life as a hairdresser. When she wanted to branch out and try something different Banktech provided her with the platform to diversify her skill set. She now coordinates the deployment of cash management products nationally.
“Much like my days in the salon, no two days are ever the same; there are always projects to manage and deadlines to meet, but with the support of my team, we always get the job done – and we have fun doing it.”
Liza
Business Support Administrator
Liza coordinates product demonstrations, functions and trade events and assists customers with product enquiries.
“What I like best about my role is that it’s different from day to day and the people I work alongside are great.”
Recruitment process
Banktech strives to provide all candidates with an opportunity to showcase their skills and experience, and demonstrate how they could make a contribution.
Our process varies slightly depending on the role for which you have applied, but a typical process will look like this.
Our process varies slightly depending on the role for which you have applied, but a typical process will look like this.
1. Submit your application
Your resume and letter of application are the best place to start demonstrating that you have the skills for the role.
2. Discussion with the recruitment team
If you look like you might be a good fit for the role you will have an initial screening conversation with our recruitment lead. You can discuss your capabilities, ask some questions and confirm that you wish to continue with your application.
3. Interview
If your screening discussion goes well you will be invited to a face to face meeting with the hiring manager. As we learn more about your suitability you will also get to learn more about us as a potential employer.
4. Selection testing
Depending on the nature of the role you might need to complete some selection tests. This could be anything from ability tests for a role in the workshop to psychometric testing for management roles.
5. Meet an Executive team member
Our Executive team tries to meet as many potential recruits as possible. You’ll learn about their style and what their business focus is.
6. Reference check
If you reach this stage it means we are very interested in you. We will ask you to nominate at least two people who can comment on your skills and experience, at least one of whom you should have reported to directly.
7. Other pre-employment checks
Because of the nature of our business, a police check is a critical part of our process. You may also need to complete a medical examination.
8. Finish
We will discuss our offer and the induction process.
Tips for candidates
Selection for vacancies at Banktech is based on merit, meaning that candidates are assessed for their suitability for a role against the requirements of the role.
- Candidates should submit a letter of application and resume for any vacancy in which they are interested.
- As a general guide, letters of application should be no more than two pages in length and should highlight key skills and experience related to the role.
- Do tailor your letter to the requirements of the role rather than submit a general letter.
- Resumes should be no more than four pages in length and cover qualifications, skills, work history, responsibilities and achievements.
- Focus should be on recent roles held rather than on anything greater than ten years ago.
- Do be concise, clear, relevant and accurate.
- Don’t submit photocopies of references. If you progress through the selection process, we will ask to speak to your referees directly.
- Do have the names of at least two referees and their contact details ready if you are asked to supply them.
- Do let us know if you have a disability or a special need that requires accommodation.
- Applications should be sent to [email protected]
Our mission & values
Our mission
Deliver innovative payment solutions that are secure, reliable and add value to our customers.
Our values – guide how we work and how we behave
Fairness: we maintain fair and open practices to provide opportunities for all
Relationship-driven: we value partnerships and commit to maintaining respectful communication which is honest and direct
Value over price: we offer products and services that enable and bring value to our clients. We strive for quality and reliability over price
Strive for excellence: everyone is encouraged to share their knowledge and expertise so that collectively we deliver highly relevant, high quality, good value products and services
